- Network & Connectivity
- Unified Communications & Customer Engagement
- Contact Center & Customer Experience
- Cloud Infrastructure
- IoT, AI, and Machine Learning
Network and Connectivity are the baseline information that should be known before getting into selling the other services and solutions. Information like knowing the different kinds of providers can be crucial information when learning the basics.
Unified Communications & Customer Engagement
Unified Communications is the unification of communication channels within a single management platform. It allows customers to manage their systems within their business, but the customer engagement process is essential.
Customer engagement allows the customers to feel heard and scale to meet business demands. The value of Unified Communications comes from the increased efficiency and proficiency of properly engaging your customers. No matter the size of the customer’s company, UC can improve collaboration, communication, and improve productivity.
Contact Center & Customer Experience
The customer’s experience with a Contact Center can be the differentiator between continued business and the customer switching to a competitor. Continued positive experiences can lead to more sales and are the criterion for success.
Contact centers handle customer contacts from multiple channels and can include email, social media, chat, phone, and more. It is a contact center agent’s job to serve as a customer service representative and interact directly with those who need assistance. They are the principal component of the customer experience, so they need the tools and training to treat the customer the way they deserve to be treated.
Cloud infrastructure comprises many components, including servers, software, virtualization software, services and management tools, network devices, and other storage resources. Understanding the Cloud is more than just knowing the latest applications; it is about understanding the history and tools that make up this complex infrastructure.
Becoming knowledgeable in the services that the Cloud infrastructure can give you an upper hand in the competition. Important infrastructure services that everyone should understand include network monitoring, security, billing, load balancing, and disaster recovery. These services are constantly changing and growing, so it is time to get in the know.
Cybersecurity is used to protect systems, networks, and programs from attacks. Cyberattacks take place to access sensitive information and data, but protecting and securing this data is critical to keeping businesses safe. Understanding the NIST Cybersecurity Framework can provide you with a deeper understanding of identifying, protecting, detecting, responding, and recovering from cyber-attacks.
Effective risk management is critical to making sure the business does not get affected. Effect risk management is based on five fundamental steps. Learning to identify essential assets is straightforward. From there, you must learn to recognize the value, the impact of loss or harm, the likelihood of loss or harm to assets, and lastly, prioritize mitigation activities to be implemented.
IoT, AI, and Machine Learning
IoT, AI, and machine learning are all things or devices that collect data to generate insights. These insights translate into action implemented to help improve a business or process. IoT has many components that include physical devices, applications, and managed and professional services. Exploring new technologies and applications is exciting, and it allows for better solutions and communication.