Customer Experience Success
Master CX conversations, accelerate your knowledge of AI-enabled contact center solutions, and help your customers deliver exceptional experiences. Your exclusive CX selling resources are a scroll away.
What’s New in CX
An Advisor’s Toolkit for Selling Communication Tools That Unlock Real AI Outcomes
AI + CX is a top investment priority for today’s business leaders. Use these customized resources to lead more strategic and outcome-focused conversations in unified communications + contact center + AI.
Core Narrative Pitch Deck
Customize this deck and use it to lead more strategic, outcome-focused conversations across UC, contact center, and AI.
Customer Leave-Behind Deck
Keep the momentum going with a clear, impactful post-call leave-behind.
Sales Discovery Guides
Three cheat sheets that work alongside your pitch deck—helping you move CX discussions from basics to AI at scale.
Customizable Marketing Kit
Everything you need to market: a “Campaign-in-a-Box” with LinkedIn posts, email nurtures, and short video scripts—ready to launch.
Your CX Team
The CX Experts Behind Your Success
Why go into CX opportunities alone? Our seasoned engineers and solution experts are ready to help.
- Expert-led enablement: Sam Nelson and a team of CX solution architects with deep CCaaS, UCaaS, and AI expertise ready to support every deal.
- Curated supplier portfolio: Pre-vetted CX suppliers — from point solutions to full-scale platforms — matched to your customer’s needs and readiness.
- Outcome-focused: From discovery to deployment, we help you guide your clients through every phase of their CX transformation journey.
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Sam Nelson
VP of CX and AI
Creator of Sam’s Minute Snippet. Leads CX strategy, training, and the born-in-AI approach for Telarus advisors nationwide.
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Michael Baillargeon
CX/AI Solution Architect
Your go-to CX and AI solution architect on point solutions vs platforms.
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Brent Wilford
CX/AI Solution Architect
Covers the new CX stack: AI, automation, and revenue impact for technology advisors.
INSIDE THE WIN
Real CX Deal Stories
How Telarus advisors win CX opportunities — discovery tactics, supplier selection, and deal strategy.
DEEPER LEARNING
Courses
Build your CX expertise with on-demand courses from Telarus University.
INDUSTRY INSIGHTS
Thought Leadership
Expand your CX expertise with eBooks and reports.
Inside the Win: Automating Healthcare Patient Onboarding with Kore.ai
In this edition of Inside the Win focused on Customer Experience (CX), Brent Wilford and Israel Lemprakes from Kore.ai discuss a successful implementation for a healthcare customer.
TU COURSE
Conversational AI Learning Path
Chatbots, virtual agents, ROI-driven proposals, procurement navigation, and post-sale adoption.
REPORT
2026-27 Telarus Tech Trends Report
Explore three exclusive insights that explain how shifting buying behaviors will reshape your deals in the year ahead. More than data, this skimmable online report includes action plans and sales‑ready assets so Telarus advisors can act fast and win.
Inside the Win: Call Center Power Partnership Case Study
Mike Baillargeon from Telarus interviews James Cammareri from Call Center Power about a successful multi-phase partnership deal. The conversation covers Call Center Power’s capabilities as a contact center consulting and technology enablement company, focusing on a specific win with a home security company in Charlotte.
TU COURSE
MEDDPICC & Outcome-Based Selling Learning Path
Master complex CX deals end-to-end by combining the MEDDPICC qualification method with Outcome-Based Selling to drive alignment, reduce risk, and improve win predictability.
EBOOK
Closing the GenAI Divide
Why 95% of GenAI initiatives fail to deliver lasting ROI — and where advisors drive measurable impact.
Inside the Win: How Atlas AI Voice Technology Closed a Law Firm Deal in Two Weeks
Sam Nelson hosts a CX edition of Inside the Win featuring Heather from Atlas, discussing how AI voice technology can be accessible to SMB customers. The conversation centers around a recent success story where Atlas helped a small East Coast law firm with fewer than 20 people implement AI voice technology in just two weeks.
Copper Sunset: POTS Replacement Guide (Updated October 2025)
A practical roadmap to help advisors navigate upcoming POTS decommissioning, supplier alternatives, and customer transitions.
Read the latest CX blogs
More Resources
Knowledge is Power
There’s more from our CX and emerging technology experts here:
Ready to go deeper on CX?
Talk to a CX solutions architect or explore Telarus University for more resources.